Covers the roles and responsibilities of management and process owners. It emphasizes the importance of management commitment to best practice and staffing as part of the requirements of ISO/IEC 20000.
Also available as part of KIT 190.
Product Details
- Published:
- 03/31/2006
- ISBN(s):
- 0580474593
- Number of Pages:
- 91
- Product Code(s):
- 30143863
