This workbook will help organizations assess the effectiveness of their best practice processes for IT service management. By using the workbook, organizations can get a clear understanding of where they should improve their service delivery. The workbook can also be used to assess how their service management processes compare with those described in BS ISO/IEC 20000.
Also available as part of KIT 32.
Product Details
- Published:
- 06/30/2006
- ISBN(s):
- 0580479234
- Number of Pages:
- 76
- Product Code(s):
- 30149432
