Explains requirements and processes targeted at keeping customer services running, ranging from correcting incidents as soon as possible through to coping with major outages by having a continuity plan.
Also available as part of KIT 190.
Product Details
- Published:
- 01/13/2006
- ISBN(s):
- 0580446409
- Number of Pages:
- 122
- Product Code(s):
- 30124744
